Wave Broadband Manuel d'utilisateur télécharger pdf (Page 31)

DVR Troubleshooting

Q. Why doesn’t the set-top box respond when I press the keys on my remote?

A. If power is on, make sure your remote is in the Cable mode. Press the CABLE

button on the remote.

Q. If the power goes out, do I need to reset my Parental Controls and Purchase

PINs, Favorites and Reminders?

A. No. These features will not be lost if the terminal loses its power. However, the

guide information will need to reload into the box.

Q. Nothing happens when the MENU button is pushed, but I can change the

channel up and down.

A. If the set-top box was just installed, it takes approximately 5-15 minutes for

guide information to be downloaded. If after 5-15 minutes nothing happens,

unplug the box, plug it back in and wait another 5-15 minutes. If the guide still

does not appear, call Wave Broadband at 1-866-WAVE-123 (1-866-928-3123).

Q. I can’t see the edges of the guide screens.

A. Select the Adjust Screen Position option from the Setup screen. Press the

buttons until the arrows on the screen are centered. If image is centered and

still cut o, check your TV’s user manual.

Q. The guide has locked up. Neither the buttons on the remote, nor the

buttons on the set-top box itself work.

A. Try unplugging the set-top box and then plugging it back in. This will reset

the terminal and allow for data to be downloaded. It will take some time for

the information to appear. If there is still a problem after the information has

appeared, call Wave Broadband at 1-866-WAVE-123 (1-866-928-3123).

Q. I have no video, a snowy picture or I cannot tune to any of the digital

channels.

A. Make sure that all of the cable connections are secure and that the TV is tuned to

the correct input or channel (3 or 4) if connecting through VCR or DVD recorder.

Also, make sure you are actually controlling the set-top box (press the CABLE

button on the remote).

Q. Why won’t my remote control respond when I press a button?

A. Go through this quick checklist to determine the problem:

1. Press the CABLE button on the remote to make sure it is in Cable

mode. Try using the remote again.

2. If the remote is still not functioning correctly, press the CHANGE

button on the front of the set-top box. If the channel changes,

there is a problem with the remote control. The batteries or the

remote control itself may need to be replaced.

3. Unplug the set-top box and plug it back in.

4. Call Wave Broadband at 1-866-WAVE-123 (1-866-928-3123).

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Wave Broadband Manuel d'utilisateur Page 31